Privacy Policy
1. Introduction
Vicbourne Homes ("we," "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website or use our services. Please read this policy carefully to understand our practices regarding your personal information.
2. Information We Collect
2.1 Personal Information You Provide
We collect information that you voluntarily provide to us when you:
- Submit an enquiry form: First name, last name, phone number, email address, message, preferred region, build timeline and how you found us
- Subscribe to our newsletter: First name, last name and email address
- Contact us: Any information you choose to provide in your communications
- Submit a review: Name, rating, review text and optional profile image
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information, including:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent on pages
- Referring website addresses
- Language preferences
3. How We Use Your Information?
We use the information we collect for the following purposes:
- To respond to your enquiries: Process and respond to your home design enquiries and questions
- To provide our services: Deliver information about our home designs, pricing and building services
- To send marketing communications: Send newsletters, promotional materials and updates about our services (only with your consent)
- To improve our website: Analyze usage patterns to enhance user experience and website functionality
- To manage customer relationships: Maintain records of your interactions with us
- To display testimonials: Showcase customer reviews on our website (with your permission)
- To comply with legal obligations: Meet regulatory requirements and respond to legal requests
3. How We Store and Protect Your Information
We implement appropriate technical and organisational security measures to protect your personal information against unauthorized access, alteration, disclosure or destruction. Your information is stored securely using:
- Encrypted database connections (MongoDB)
- Secure authentication systems (NextAuth.js)
- Password hashing and encryption (bcrypt)
- Secure email transmission protocols
- Regular security updates and monitoring
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.